Fundamentals of Customer Service
Overview:
This hands on, high energy workshop offers skills, tools, and practical applications for working effectively with internal and external customers.
Objectives:
- Recognize individual listening tendencies and improve understanding of what people really want
- Use words to express empathy and sincerity
- Hold an effective dialogue that discusses customer needs
- Use successful problem-solving strategies to determine the real issues and find creative solutions
University Organizational and Professional Development
Southgate Center (0538)
Blacksburg, VA 24061
Phone: 540/231-5100 Fax: 540/231-6479
Contact UOPD: uopd@vt.edu
Date/Time/Location
February 3, 2012
8:30 am to 4:30 pm
The Inn at Virginia Tech
Cost
$150.00, includes lunch
Certificate Available
This workshop is a core requirement for the Customer Service Excellence Certificate.
How to Pay
UOPD accepts three (3) forms of payment:
- Departmental ISR (see on-line instructions for completing an ISR through HokieMart)
- Foundation Check
- Personal Check
Checks should be made payable to the Treasurer, Virginia Tech and mailed to UOPD, 148 Southgate Center (0538)
UOPD Cancellation Policy:
Cancellations must be made through UOPD by calling 231-6727 or emailing uopd@vt.edu at least 3 business days prior to the date of the workshop. ALL no-shows and cancellations received less than 3 business days prior to the date of the workshop will be charged the full cost of registration.