Listening Skills
Overview:
This workshop focuses on both the basics and complexities of listening. Although hearing is automatic, listening is definitely a skill, without which we cannot succeed in business.
Objectives:
- Identify four separate modes of oral communication
- Self diagnose why people often don't listen at 100% efficacy
- Develop a plan for improving listening
- Use reflective statements and other types of responses to demonstrate listening
University Organizational and Professional Development
Southgate Center (0538)
Blacksburg, VA 24061
Phone: 540/231-5100 Fax: 540/231-6479
Contact UOPD: uopd@vt.edu
Date/Time/Location
March 14, 2012
8:30 am to 4:30 pm
The Inn at Virginia Tech
Cost
$150.00, includes lunch
Certificate Available
This workshop is a core requirement for the Customer Service Excellence Certificate.
How to Pay
UOPD accepts three (3) forms of payment:
- Departmental ISR (see on-line instructions for completing an ISR through HokieMart)
- Foundation Check
- Personal Check
Checks should be made payable to the Treasurer, Virginia Tech and mailed to UOPD, 148 Southgate Center (0538)
UOPD Cancellation Policy:
Cancellations must be made through UOPD by calling 231-6727 or emailing uopd@vt.edu at least 3 business days prior to the date of the workshop. ALL no-shows and cancellations received less than 3 business days prior to the date of the workshop will be charged the full cost of registration.