Books:
London, M. (2003). Job feedback (2nd ed.). Mahwah, NJ: Erlbaum.
This book is an excellent guide to providing performance feedback, regardless of organizational level. The author summarizes and interprets the wealth of research on the subject of feedback, providing helpful recommendations for practitioners along the way. The text is readily accessible and appropriate for all audiences, regardless of their familiarity with the subject.
Journal Articles:
DeNisi, A. S. & Kluger, A. N. (2000). Feedback effectiveness: can 360-degree appraisals be improved? Academy of Management Executive, 14, 129-139.
The authors of this article, who are two of the more preeminent researchers in the field of performance evaluation and feedback, provide a nice summary of their research related to performance feedback and the insights that can be drawn from it. The target audience is real-world managers (rather than academics), and while the article focuses specifically on 360-degree feedback, the recommendations and information presented is relevant to all types of feedback. The tone of the article is academic than what is often found in many peer-reviewed journals, so the information presented can be read and understood relatively easily, regardless of one’s familiarity with prior literature on the subject.
Kluger, A.N., & DeNisi, A. (1996). The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback theory. Psychological Bulletin, 119, 254–284.
This article is a meta-analysis done by the authors that examines the overall effects of feedback on subsequent performance. Somewhat surprisingly, their results indicate that providing performance feedback does not automatically result in improved performance and can in fact lead to decreased performance. In addition to providing an overview of previous work and conducting their analysis, the authors propose a general theory of feedback interventions to account for the conflicting results feedback often produces. This article is more theoretical than practical in nature, so some may find it more difficult to interpret.