Target Audience:  All Virginia Tech employees

Course Description:  Program participants will learn more about their own personal approach to handling conflict and better understand the consequences of conflict in a work setting.  Participants will learn communication skills which can address conflict, and they will have the opportunity to practice (role play) those skills.   

Course Objectives:  During the program, participants will:

• Better understand their own style of handling conflict and how other people handle conflict
• Understand and be able to begin to use communication skills helpful in addressing conflict
• Know the resources available to seek assistance in resolving conflict