Program Summary: Our customized Customer Service workshops are designed for all Virginia Tech classified and university staff who work in areas that have customer service as a core competency.
Customer Service Workshops
Core Courses offered in Fall 2009 |
|---|
Elective Courses offered in Fall 2009 |
These one day workshops will be held on campus during normal work hours and include customized instruction for adult learners. Participants must obtain approval from their supervisors to attend classes during their regular work schedule. Registration fees cover workshop tuition, materials and also include lunch. Classes will be offered during both Fall and Spring semesters.
Certificate Available
The VT Customer Service Certificate requires participants to complete a total of four (4) workshops. Each participant must successfully complete the two (2) core courses and two (2) elective courses.
UOPD will recognize employee accomplishments with a framed certificate and a reception at The Inn at Virginia Tech. Certificate presentations are held twice a year.
University Organizational and Professional Development
Southgate Center (0538)
Blacksburg, VA 24061
Phone: 540/231-5100 Fax: 540/231-6479
Contact UOPD: uopd@vt.edu
Instructor:
Roberta S. Russell, Ph.D.
Dr. Russell is a Professor in the Department of Business Information Technology in the Pamplin College of Business
Roberta Russell bio (PDF | 24KB)How to Pay
University Organizational and Professional Development accepts three (3) forms of payment:
- Departmental ISR. See on-line instructions for completing an ISR through HokieMart.
- Foundation check
- Personal check
Checks should be made payable to the Treasurer, Virginia Tech and mailed to UOPD, Campus Mail #0538.